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Warranty & Return Policy
Effective from4th July 2025
At Ballarat Tech Help, we aim to ensure you’re satisfied with every product and service. This policy outlines your rights and our process for returns, exchanges, and warranty support.
1. Warranty Coverage
Most products sold by Ballarat Tech Help include a manufacturer’s warranty. Warranty periods and terms vary depending on the product and brand.
We will assist you with any warranty claims within the warranty period, provided you can supply proof of purchase (e.g., a valid invoice or receipt). Warranty support includes repair or replacement at the discretion of the manufacturer or distributor.
Please note that warranties do not cover damage caused by misuse, accidents, unauthorised modifications, liquid exposure, power surges, or physical damage.
2. Dead on Arrival (DOA)
If a product is faulty on arrival (DOA), you must notify us within 14 days of the invoice date. We will arrange return and replacement where applicable.
Before returning any item, please contact our support team to request a Return Authorisation (RA) number. Products returned without an RA number may not be accepted.
3. Change of Mind Returns
Ballarat Tech Help does not generally accept change-of-mind returns. However, exceptions may be made at our discretion if:
- The item is unopened and in original, saleable condition
- The return is requested within 14 days of purchase
- A restocking fee may apply
Shipping costs for change-of-mind returns are the responsibility of the customer.
4. Return Process
To return an item, please follow these steps:
- Contact us to request a Return Authorisation (RA) number.
- Ensure the product is securely packaged with all original accessories and documentation.
- Include a copy of your invoice and a note describing the issue.
- Ship the item to the address provided with your RA approval.
All returned items are inspected on arrival. If the item is found to be non-faulty or damaged due to user handling, a service fee may be charged, and the item returned at your cost.
5. Warranty Turnaround
We aim to process warranty returns as quickly as possible, though turnaround times may vary depending on supplier or manufacturer handling. Temporary loan or replacement equipment is not available during the warranty process.
6. Unclaimed Items
Goods returned for repair or warranty must be collected within 14 days of notification that they are ready. Unclaimed goods may be disposed of if not collected within a reasonable timeframe.
7. Contact Us
To request a return or warranty claim, or if you have any questions, please contact:
Email: help@ballarattechhelp.com.au
Phone: 0423 933 366
Address: Ballarat, VIC, Australia
