Ballarat Tech Help

Terms & Conditions

Overview

Welcome to Ballarat Tech Help. By using our website, services, or purchasing products from us, you agree to the following terms and conditions. Please read them carefully.

1. General

These Terms & Conditions apply to all users of the site and customers of Ballarat Tech Help. We reserve the right to update or change these terms at any time, and your continued use of our site or services confirms your acceptance.

2. Services & Support

We provide technical support, repair services, IT consulting, and product sales. Service outcomes depend on accurate customer information and cooperation. We are not liable for delays or issues caused by external factors (e.g., third-party vendors, internet outages, hardware failure).

3. Pricing & Payment

All prices are in Australian Dollars (AUD) and include GST where applicable. We accept secure payments via stripe. Full payment is required before any hardware is dispatched or major work begins unless otherwise agreed in writing.

4. Shipping & Delivery

We offer Australia-wide delivery, shipping directly from our trusted distributor. Shipping times may vary depending on location and product availability. You will be notified of expected dispatch and tracking details where applicable.

5. Returns & Refunds

You may request a return or refund within 30 days of purchase if the item is faulty, not as described, or if a service has not been delivered as promised. Change-of-mind returns may not be accepted unless approved in writing. All refunds are processed back to the original payment method.

For More Details see Warranty & Return Policy.

6. Warranty

Most products come with a manufacturer’s warranty. If an issue arises within the warranty period, we’ll help facilitate the repair or replacement. Warranty does not cover misuse, accidental damage, or unauthorised repairs.

For More Details see Warranty & Return Policy.

7. Data & Privacy

We take privacy seriously. Your data is handled in accordance with our Privacy Policy. When servicing devices, we recommend backing up your data. We are not responsible for data loss unless caused by negligence.

8. Limitation of Liability

Ballarat Tech Help shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products. Liability is limited to the value of the product or service provided.

9. Contact

If you have any questions about these Terms & Conditions, please contact us at:

📧 help@ballarattechhelp.com.au
📞 0402 933 366
📍 Ballarat, VIC, Australia