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Privacy Policy
Ballarat Tech Help respects your privacy. This policy explains how we collect, use, and protect your personal information when you use our website, shop, or services.
Who We Are
Our website address is: https://shop.ballarattechhelp.com.au
1. Information We Collect
We may collect your name, contact details (such as your email address, phone number, and postal address), technical information about your device and browser, and details about the services or products you request or purchase from us. Payment details are handled securely through trusted third-party providers.
2. How We Use Your Information
We use your personal information to provide technical support, deliver products, respond to enquiries, process orders, manage billing, and improve your experience with our services. We may also send you important updates, such as order confirmations or service changes. You can opt out of promotional emails at any time.
3. Comments
When you leave a comment on our website, we collect the data you enter into the comments form, as well as your IP address and browser user agent to help with spam detection. If you use Gravatar, an anonymised string (or hash) of your email address may be sent to their service to display your profile image publicly with your comment.
4. Media Uploads
If you upload images to our site, please ensure they do not contain embedded location data (such as EXIF GPS), as other visitors may be able to download and extract this information from the images.
5. Cookies
If you leave a comment on our site, you may choose to save your name, email, and website in cookies for convenience, so you don’t have to enter your details again next time. These cookies last for one year.
When you visit the login page, we set a temporary cookie to check if your browser accepts cookies. This cookie does not store any personal data and is discarded when you close your browser.
After you log in, cookies are used to remember your login details and screen preferences. Login cookies last for two days, or two weeks if you select “Remember Me”, while screen option cookies last for one year. If you log out, your login cookies will be removed.
If you edit or publish an article, a cookie will be stored in your browser that contains no personal information but simply records the ID of the article. This cookie expires after one day.
6. Embedded Content
Some articles on our site may include content from other websites (such as videos, images, or articles). Embedded content behaves in the same way as if you were visiting the other website directly. These sites may collect data about you, use cookies, track your interaction with the content, and include third-party analytics or advertising.
7. Data Security
We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access. Payment information is processed securely using trusted payment gateways such as PayPal or Stripe. We do not store full credit card information on our servers.
8. Sharing Your Data
We only share your personal information with third parties where it’s necessary to deliver services for example, with couriers to deliver your order or with payment providers to process transactions. If you request a password reset, your IP address will be included in the reset email. We do not sell or rent your data to anyone.
9. Data Retention
If you leave a comment, the comment and its metadata are stored indefinitely so that follow-up comments can be recognised and approved automatically.
If you create an account on our website, we store the personal information you provide in your user profile. You can view, edit, or delete your personal data at any time (except for your username). Website administrators can also access and edit that information.
10. Your Rights
If you have an account or have left comments on our site, you can request a copy of the personal data we hold about you. You may also request that we delete your data. Please note, we may be required to retain some data for legal, administrative, or security reasons.
11. Data Handling Tools
Visitor comments may be checked through an automated spam detection service. We also use basic website analytics tools to understand traffic patterns and improve our website experience.
12. Changes to This Policy
We may update this policy from time to time. The most recent version will always be published on our website. Continued use of our site and services indicates your acceptance of any changes made.
13. Contact Us
If you have any questions or concerns about your privacy or this policy, you can contact us at:
Email: help@ballarattechhelp.com.au
Address: Ballarat, VIC, Australia
